Saving the World, One Guitar at a Time. 503-766-3502

Store Policies

Ordering

Telephone

Order by phone by calling Lorien Guitar Recovery at (503) 766-3502

Wed - Sat 10am - 7pm

Website

Deposits: 20% holds any piece. Please be mindful that this deposit is non-refundable. This amount can be used towards a credit on another "in stock" item.

At Store

Refund requests for guitars purchased at full price through this website only qualify for returns. Online return requests must be made within 7 days of receipt. All refunds will be LESS shipping costs and applicable credit card fees. Your refund may be issued as store credit or monetary refund. If you choose a refund, there will be a 10% re-stocking fee, again, less shipping costs and cc fees. Your store credit refund may be used on another "In Stock" item.

Shipping

Lorien Guitar Recovery uses various shipping providers to insure prompt delivery. Most items are shipped via Ground Service, but special arrangements can be made if you have unique requirements.

Returns

In Store or In-Person purchases are Non-refundable. Returns within 48 hours will be issued store credit only to be used toward a future "In Stock" item. All in-store purchases are final. Returns will not be accepted on Closeout, Discounted, or Sale items.

The returning item must have an RA (return authorization) number given to you by Lorien Guitar Recovery. Any item being returned without an RA number or verbal approval over the phone will be refused. The returning item must be shipped back in the same manner which it was received. If there is any damage to the item due to insufficient packing the return will be refused, and no refund will be issued.

All returns must be insured for the full amount of the purchase price. We will not accept a return if the item has been modified in any way.

Returns are not accepted on any Layaway items. Layaways are final sales and will be treated as such. Exchange for credit on another "In Stock" item is acceptable. Layaways should not extend more than 45 days from first processed transaction unless a payment schedule has been approved.

"In Stock" item is any item physically in the store and ready to ship.

ALL Custom Orders require a 20% NON-REFUNDABLE deposit. RETURNS ARE NOT ACCEPTED ON ANY CUSTOM ORDERS.

Returns will not be accepted on any in-store purchases.

Privacy

Personal information may be collected at time of check out which may include Name, Address, Email, Phone number. Any personal information that is collected on our site is only used for order fulfillment, contacting you in case we cannot complete the order or for general marketing for our company only. We will never sell or give your personal information to a 3rd party.

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Saving the World, One Guitar at a Time. 503-766-3502